FAQS AND SHIPPING
WE DO NOT EDIT ORDERS ONCE IT HAS BEEN PLACED. THIS INCLUDES CHANGING SIZES AND ADDRESSES EFFECTIVE 11/30
I ordered the wrong size can I change it?
Unfortunately, no. Once you place your order your item goes into production. PLEASE REVIEW ALL SIZE CHARTS BEFORE ORDERING.
How long does shipping take?
7-15 days not including weekends
Why does shipping take so long?
Every item is made to order so that we can give you the lowest possible price.
My item is too big or too small can I return it?
Yes you may use our return manager at the top to return and get a store credit.
I forgot to add my coupon code.
I am sorry you can use it on your next order but we don't edit orders once your payment has be processed.
SHIPPING IS NONREFUNDABLE
I gave you the wrong address what do I do?
We will cancel your order if it hasn't been processed. If your items have been sent you will be refunded for your item minus the cost of shipping.
I don't like my items.
We apologize that you aren't satisfied. We will gladly give you store credit once the item is shipped back to us.
I want my money back.
WE DO NOT GIVE CASH OR CREDIT REFUNDS. We only give store credit!!!!
Your pop up or header says a different shipping time than your FAQS.
Pop-ups or header messages trumps our FAQS. Pop-ups or header messages give the most up to date status of our shipping times.
What are your shipping details?
If you still have not received your purchase within 3 weeks, please notify. Buyer assumes any and all duties and customs costs for orders shipping outside of the U.S. and will be contacted in advance should additional charges need to be made. TONES OF MELANIN ™ is not responsible for any lost, stolen or damaged shipments. All domestic shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.
My order was canceled and refunded automatically.
You are BLOCKED as a customer. Probably because you became irate or sent a nasty email. We love you, but we DO NOT deal with either.
TONES OF MELANIN RESERVES THE RIGHTS TO DENY SERVICE TO ANY AND ALL CUSTOMERS. IN ORDER TO PLACE AN ORDER WITH US YOU MUST AGREE TO ALL TERMS AND CONDITIONS WHICH INCLUDES OUR EXCHANGE & RETURN POLICY AND OUR SHIPPING TERMS AND CONDITIONS.
Our contact info is Tonesofmelanin@gmail.com and our return address (closed to the public) is 5245 Cleveland Street Virginia Beach, VA 23464